Booking & Payments
What is the minimum stay?
The minimum stay in most of our apartments is 2 nights. In our main house at Rataskaevu 16 “Rataskaevu Residence” you may also book a 1 night stay.
How do I pay for my booking?
You may either pay by bank transfer or credit card. A secure payment link will be provided.
When is payment due?
Payment is due at the time of booking; If you make an early booking, we ask 30% prepayment and remainder is due 14 days before arrival
What is your cancellation policy?
Cancellation fee is 100% within 14 days of arrival; and 30% with more than 15 days to your arrival.
Can I change my reservation dates after booking?
Yes you may change your booking with more than 15 days to your arrival. Extra charges may apply.
How do I book business stays?
For long-term business stays (1 month or more) involving multiple apartments, please contact kristjan@dreamstay.ee directly. If you’re booking a single apartment for a short-term stay, you can do so through the apartment’s profile and simply request to pay by invoice
Check-in & Check-out
What time is check-in and check-out?
Check-in: From 16:00
Check-out: Until 12:00
Is early check-in possible?
Yes, early check-in is possible if the apartment is unoccupied the night before your arrival.
From 14:00: Available for an additional €12.
From 10:00: Early check-in before 14:00 is available only upon availability. Extra charges will apply.
Is late check-out possible?
Yes, late check-out is available if the apartment does not have a same day check-in.
Until 14:00: €20 fee.
After 14:00: Possible by request only, depending on availability.
When do I get check-in instructions?
Check-in instructions are sent 1–2 days before your arrival if the registration form is filled and all the payments (including deposit) are completed.
How do I get the keys?
You can access the apartment in one of several ways, depending on the property:
Keybox with a personal code.
Individual door code.
Reception at Rataskaevu 16 (daily 10:00–18:00).
Optional personal check-in service (€30).
During Your Stay
Is free WiFi provided in the apartment?
Yes, all apartments have free wireless internet connection. You will find the password in the apartment – an information sheet with helpful information is on the front door.
Are bed linen and towels provided?
All apartments have clean bed sheets, linen and towels. In addition there is toilet paper, shampoo, soap and slippers.
Is smoking allowed in your apartments?
We have a strict non-smoking policy. Smoking is not allowed in any of our properties! Violation of this rule will result in a €200 fine and termination of contract.
Do you have an apartment for parties?
Parties and events are restricted in our apartments without exceptions. If you’re planning a party, event, or any kind of social gathering, we kindly ask that you consider alternative accommodation better suited for that purpose.
Each apartment has a maximum occupancy limit, which is clearly stated in the listing. We appreciate your understanding and cooperation in helping us maintain a peaceful environment for all guests and neighbors.
Do you offer free parking?
Parking is available in some apartments. For detailed information about parking availability, please refer to the property’s listing page and use filters.
Do you allow pets in your apartments?
Pets are currently not allowed in any of our apartments.
Is there a baby cot or high chair?
Yes, we can provide a baby cot with bed linen and/or high chair for your stay upon request. The service is available for a small fee of €5 per day. Please let us know in advance so we can have it ready for you.
Do all properties have elevators?
Elevator availability depends on the specific apartment building. Please check the listing details or contact us directly if accessibility is important for your stay.
Is there a possibility to store my luggage?
Yes, you’re welcome to store your luggage with us during our reception hours, from 10:00 to 18:00 at Rataskaevu 16 (please note, we have a short lunch break from 13:00 to 13:30). Just drop by, and we’ll take care of your luggage for you!
Do I have to clean before I leave?
You don’t need to do any thorough cleaning before check-out, but we do ask you to clean the dishes or put them in the dishwasher and leave the apartment in good condition. The cleaning fee covers the rest – so simply enjoy your stay and leave the rest to us!
Can I bring extra guests?
Visitors are not allowed during your stay. The apartment must not exceed the maximum guest limit. Each apartment has a maximum occupancy limit, which is clearly stated in the listing. If the maximum occupancy limit is not exceeded then you may request to add more guests for the booking.
Fees & Deposits
What is a cleaning fee?
Dream Stay makes sure that all apartments are properly cleaned after each guest. The cleaning fee includes apartment cleaning, changing bed sheets, linen and towels, providing supplements (slippers, toilet paper, shampoo, soap and dishwasher tablets) and inspecting the apartment for faults. This process is necessary to make sure that each guest will enter a clean apartment.
Why is there a security deposit?
We kindly request a security deposit to help ensure the apartment keys and apartment are returned in good condition after your stay. The deposit amount varies based on the apartment size: €200 for larger apartments and €100 for smaller apartments.
The security deposit helps cover any potential damages, excessive cleaning, or policy violations. It is fully refundable after check-out, provided the apartment is left in good condition and keys are returned on time. The deposit does not limit any claims against the guest, if policy violations and damages exceed the amount of security deposit.
When do I get back my security deposit?
The security deposit is fully refunded within 24 hours after check-out, provided the apartment is left in good condition and keys are returned on time.
Please note that bank processing times may cause a delay of 1-2 business days. If you haven’t received your deposit within 5 business days and haven’t heard from us, please don’t hesitate to reach out.
Communication & Support
What are your working hours?
Dream Stay can be reached every day from 10.00 – 22.00. You will receive our direct phone number with booking confirmation. Our office at Rataskaevu 16 is open 10.00 – 18.00 every day with a quick lunch break from 13.00 to 13.30.
I have not received any confirmation or information from you – what should I do?
Please double-check all messages and emails we’ve sent you (check spam folder just in case). Check-in instructions are sent 1-2 days before your arrival if the registration form is filled and all the payments (including deposit) are completed. If you haven’t received the instructions or need assistance, feel free to contact us.
I cannot access my apartment with the code – what should I do?
Double-check that you’re using the code provided for your specific apartment or keybox. Also, please take a moment to ensure the dates are correct. If you’ve confirmed the code and date and it’s still not working, please don’t hesitate to contact us using the details provided in your booking confirmation.
What should I do if I lose my key or access code?
If you lose your keys or access code then contact us directly. You can find our contacts in the confirmation email/text. We’ll then guide you through the next steps.
Policies & Legal Requirements
Why do I have to fill the registration form?
Filling out the registration form is a legal requirement in many countries, including Estonia. We are obligated to collect certain guest information for local authorities as part of tourism regulations.
You can read more about it here:
- 24. Registration of user of accommodation service
https://www.riigiteataja.ee/en/eli/526022015001/consolide
However, if you have any concerns about uploading your personal information, you’re welcome to complete the guest form upon arrival. Our office is located in the Old Town at Rataskaevu 16, and we’re open daily from 10:00 to 18:00. We handle your information securely and in accordance with data protection laws.
What happens if something is damaged during my stay?
If anything happens during your stay, please contact us immediately.
We’ll guide you through the next steps. In most cases, you’ll be asked to provide a few photos and a brief description of the issue. Once we’ve received that, we’ll arrange an inspection and discuss the best way to move forward together.
How is my personal information protected when I book?
Your personal information is handled with the highest level of care and confidentiality. When you make a booking, we collect only the data necessary to provide our services, such as: your name, contact details, and payment information.
All data is processed in accordance with the EU General Data Protection Regulation (GDPR). This means:
- Your information is stored securely and only accessible to authorized personnel.
- We never sell or share your data with third parties for marketing purposes.
- Data is retained only as long as necessary to fulfill the purpose it was collected for, or as required by law.
- You have the right to access, correct, or request the deletion of your data at any time.
We also use technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
For full details, you can view our privacy policy here
Where can I find the online registration form?
The registration form will be sent to you shortly after booking. However, if you’d like to view it in advance, you can do so here: https://dreamstay.ee/registreeri/
Contact us!
Our team is here to assist you every day from 10:00 to 22:00. You can reach us by phone, email, or in person at our office in the heart of Tallinn’s Old Town (Rataskaevu 16, 10123 Tallinn). Whether you need booking support, check-in assistance, or local tips, we’re happy to help.
- info@dreamstay.ee
- Rataskaevu 16, 10123 Tallinn